Refund & Return Policy – Mortal Klava

Last Updated: October 25, 2026

Thank you for shopping with Mortal Klava! Please review our refund and return policy carefully before placing your order.

1. All Sales Are Final

ALL SALES ARE FINAL. NO REFUNDS, RETURNS, OR EXCHANGES.

Due to the exclusive, pre-order nature of our products, all purchases made through Mortal Klava are considered final.

Once an order has been placed, we do not accept returns, refunds, or exchanges for reasons including:

• Change of mind after purchasing

• Ordering the incorrect size or color

• Personal preferences or dissatisfaction with fit

• No longer wanting the product

• Shipping or processing times disclosed before purchase

This policy is subject to any rights or remedies required by applicable law.

2. Pre-Order Purchases

All Mortal Klava products are sold on a pre-order basis.

Please be aware of our fulfillment timeline before purchasing:

• Processing Time: Minimum of 30 days before shipment.

• Delivery Time: An additional 5–15 business days after shipment.

By placing an order, you acknowledge these estimated processing and delivery times.

Pre-order purchases are final, except where cancellation or refunds are required by applicable consumer protection laws.

3. No Exchanges

We do not offer size exchanges, color exchanges, or product exchanges.

Customers are responsible for reviewing product descriptions, sizing charts, and order details before completing their purchase.

Please ensure that you select the correct size and product before checking out.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at MortalKlava@gmail.com with your order number and clear photos of the issue.

We will review your concern and provide any remedy required under applicable law.

5. Lost or Undelivered Orders

If your order has not arrived within the communicated delivery timeframe, please contact our support team.

We will investigate the shipment and assist with any legally required cancellation, replacement, or refund.

6. Contact Information

For questions or concerns regarding your purchase, please contact us:

Business Name: Mortal Klava

Customer Support Email: MortalKlava@gmail.com

By completing a purchase with Mortal Klava, you acknowledge that you have reviewed and understood our refund and return policy.

Thank you for supporting Mortal Klava!